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Shipping Delivery Policy
Shipping and delivery terms with Enjoy Dokha USA.
We offer two shipping options. The first is a faster option with DHL for $15. This is more expensive BUT most of the time if you order before 12pm midday your order will go our on the same day. Fast delivery is normally 1 – 3 working days. The second option is more cost effective at $7.99 but can take 3-6 working days to be delivered. Please be aware that the couriers do no work over the weekend – if you order after 12pm on Friday, or Saturday / Sunday, your order will automatically be sent out on Monday being the next working day.
All US domestic orders are posted via DHL Couriers, after dispatch a text and/or email will be sent to you with a tracking number and delivery information. Within the United States, you may expect to receive your order between 1-3 business days from the day it has been posted, normally the same day as long as you order before 12pm Monday to Thursday. If your order is processed after 12pm midday, your order will be sent out the next working day which could be Monday if ordered late on Friday. Enjoy Dokha USA welcomes international orders and we have an excellent reputation of fact and efficient deliveries. You will be advised of the length of shipment orders from outside the United States in your confirmation e-mail from DHL Couriers during transit.
Shipping fees are not refundable under any circumstance.
If you provide us with an improper address or if you request the package to be delivered to another address (other than the one you originally provided us with) and our shipping company charges us, your account could be charged up to an additional $10.00.
Other shipping methods (USPS/ UPS/ Fedex) are available, at additional expense, upon request. However, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase.
www.enjoydokha.com welcomes all International orders. To place an international order, please order online through the Enjoy Dokha USA website and select the correct shipping options. You can leave any further instructions for us in the customer comments box at the check out.
By ordering internationally, the customer acknowledges and agrees to the following policies. Once your Credit Card company has been charged and the package has been shipped the following applies: Every order we ship is thoroughly checked by our staff before it is packed. However, once a package leaves the US with an international destination we can no longer be held responsible if something happens to it, and you assume all the risk(s).
You, the customer, accept all responsibility for your package once it arrives in your country. This includes actually being delivered to your location. We’re sorry, but if the package never gets delivered it is still your responsibility and you are agreeing not to contest any Credit Card charges relating to your package. We will have proof that it arrived in your country and will keep a hard copy for our records as backup.
www.enjoydokha.com reserves the right to cancel, hold, or decline any order we deem suspect without notification.
www.enjoydokha.com will not be held responsible for any foreign fees incurred and said fees will be the sole responsibility of the purchaser. These fees could include, but are not limited to, duties, import fees, excise taxes, etc. In addition any packages confiscated, destroyed, or held by customs are also the responsibility of the customer.
Any package returned to us by the customers local Customs due to non-entry into their country will be refunded to the purchaser, less shipping. A 10% restocking fee will be imposed.
If any international order paid via Credit Card is contested by the customer we will forward a copy of this policy directly to the Credit Card Company along with a copy of the invoice where the customer indicated they agreed to this policy.
We will mark every international package with the exact contents.
By placing an international order, you are agreeing to abide by these policies.
If you are having trouble placing an international order, please e-mail us at [email protected] and one of the Enjoy Dokha USA Team will help you to complete your order.