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Enjoy Dokha

Shipping and delivery terms with Enjoy Dokha.

Updated 09/01/2021 @ 13.52

*** Only Monday to Friday are working business days, we do not ship or deliver on Saturday or Sunday unless you specifically choose a Saturday delivery. If you select next working day on Friday, it will arrive on Monday. ***

Shipping in the UK

All UK next working day orders are posted via DPD Couriers, after dispatch a text and/or email will be sent to you with a tracking number and delivery information. If you have selected a slower delivery service, your order will be sent with Royal Mail and delivered 2-4 business days from the day it has been posted. If you select next working day delivery, please make sure you order before 3pm Monday to Thursday otherwise your order will arrive the next working day which could be Monday / Tuesday if you placed an order over the weekend.

The rates are now as follows;

£6.50 for next working day delivery with DPD couriers
£4.75 for 2-4 working day delivery with Royal Mail Tracked 48

 

Shipping in Europe (Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland)

All Express European orders are posted with either DHL Couriers or FedEx – if you have a preference to which courier you would prefer, please tell us in the customer comments box at the bottom of the checkout.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3PM GMT Monday – Friday will be sent out that day, if you order after this time, your order will be sent out the next working day.  Express European orders are normally delivered in 1-3 working days. All Economy European orders are posted with DPD couriers.  If this option is available, it will show in the shipping options at the checkout.  We aim for your order to be delivered in 3-5 working days from the day it has been posted.  Please make sure you order before 3pm Monday to Thursday otherwise your order will arrive the next working day which could be Monday / Tuesday if you placed an order over the weekend.

The rates are now as follows;

£20.00 for European Express shipping with DHL / FedEx Couriers 1-3 working day delivery
£14.00 for European Economy shipping with DPD couriers 4-7 working day delivery

 

Shipping in the USA

All Express USA orders are posted with either DHL Couriers or FedEx – if you have a preference to which courier you would prefer, please tell us in the customer comments box at the bottom of the checkout.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3PM GMT Monday – Friday will be sent out that day, if you order after this time, your order will be sent out the next working day. Express USA orders are normally delivered in 1-3 working days. All Economy USA orders are posted with a courier and aim to be delivered in 3-5 working days from the day it has been posted.  Please make sure you order before 3pm Monday to Thursday otherwise your order will arrive the next working day which could be Monday / Tuesday if you placed an order over the weekend.

The rates are now as follows;

$16.00 for USA Express shipping with DHL / FedEx Couriers 1-3 working days delivery
$7.00 for USA Economy shipping 3-5 working day delivery

 

Shipping in Canada

All Express Canada orders are posted with either DHL Couriers or FedEx – if you have a preference to which courier you would prefer, please tell us in the customer comments box at the bottom of the checkout.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3PM GMT Monday – Friday will be sent out that day, if you order after this time, your order will be sent out the next working day. Express Canada orders are normally delivered in 1-3 working days. All Economy Canada orders are posted with a courier and aim to be delivered in 3-5 working days from the day it has been posted.  Please make sure you order before 3pm Monday to Thursday otherwise your order will arrive the next working day which could be Monday / Tuesday if you placed an order over the weekend.  Whilst we do everything we can to get your parcel through Canadian customs quickly and cheaply, on occasion your parcel may be stopped for checks and duties and taxes charged.  These could be around $15 in taxes and are charged by the Canadian Government, not Enjoy Dokha.

The rates are now as follows;

$19.00 for Canada Express shipping with DHL / FedEx Couriers

 

Shipping in New Zealand

 

New Zealand now requires a tobacco permit.  Do not worry, it is super easy and only takes a few minutes.  Please click here to see the details to apply so we can get your order sent without delay!

All Express New Zealand orders are posted with DHL Couriers.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3PM GMT Monday – Friday will be sent out that day, if you order after this time, your order will be sent out the next working day. Express New Zealand orders are normally delivered in 1-3 working days. Please make sure you order before 3pm Monday to Thursday otherwise your order will arrive the next working day which could be Monday / Tuesday if you placed an order over the weekend.  Whilst we do everything we can to get your parcel through New Zealand customs quickly and cheaply, on occasion your parcel may be stopped for checks and duties and taxes charged.  These are charged by the New Zealand Government, not Enjoy Dokha.

The rates are now as follows;

£25.00 for New Zealand Express shipping with DHL Couriers

 

Shipping in Australia

 

Australia now requires a tobacco permit.  Do not worry, it is super easy and only takes a few minutes.  Please click here to see the details to apply so we can get your order sent without delay!

All Express Australian orders are posted with DHL Couriers.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3PM GMT Monday – Friday will be sent out that day, if you order after this time, your order will be sent out the next working day. Express Australian orders are normally delivered in 1-3 working days. Please make sure you order before 3pm Monday to Thursday otherwise your order will arrive the next working day which could be Monday / Tuesday if you placed an order over the weekend.  Whilst we do everything we can to get your parcel through Australian customs quickly and cheaply, on occasion your parcel may be stopped for checks and duties and taxes charged.  These are charged by the Australian Government, not Enjoy Dokha.

The rates are now as follows;

£25.00 for Australia Express shipping with DHL Couriers

Shipping in Turkey

All Express Turkey orders are posted with TNT Couriers. This is the only courier we have found to be able to successfully and reliably delivery to Turkey. It is not the most cost effective option, but the only option that will get Dokha to you reliably.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3PM GMT Monday – Friday will be sent out that day, if you order after this time, your order will be sent out the next working day. Express Turkey orders are normally delivered in 3-5 working days. Please make sure you order before 3pm Monday to Thursday otherwise your order will arrive the next working day which could be Monday / Tuesday if you placed an order over the weekend.  Whilst we do everything we can to get your parcel through Turkish customs quickly and cheaply, on occasion your parcel may be stopped for checks and duties and taxes charged.  These are charged by the Turkish Government, not Enjoy Dokha.

The rates are now as follows;

£30.00 for Turkey Express shipping with TNT Couriers

 

International Orders

Enjoy Dokha welcomes international orders, we have an excellent reputation of fast and efficient deliveries with DHL / FedEx couriers. To place an international order, please order online through the Enjoy Dokha website and select the shipping option that is best for you. You can leave any further instructions for us in the customer comments box at the checkout. You will be sent through tracking information directly from DHL / FedEx once your parcel has left us and in transit to you either by SMS or email. Shipping fees are not refundable under any circumstance.  Orders that come in before 3PM GMT Monday – Friday will be sent out that day, if you order after this time, your order will be sent out the next working day.  Whilst we do everything we can to get your parcel through customs quickly and cheaply, on occasion your parcel may be stopped for checks and duties and taxes charged. The amount of taxes charged depends on the size of your order and by the country the parcel is being delivered too. These are charged by your Government, not Enjoy Dokha. We are not responsible for import taxes or charges.

Corrections

If you provide us with an improper address or if you request the package to be delivered to another address (other than the one you originally provided us with) and our shipping company charges us, your account could be charged up to an additional £10.00.

International terms and conditions

By ordering internationally, the customer acknowledges and agrees to the following policies. Once your Credit Card company has been charged and the package has been shipped the following applies: Every order we ship is thoroughly checked by our staff before it is packed. However, once a package leaves the UK with an international destination we can no longer be held responsible if something happens to it, and you assume all the risk(s).

You, the customer, accept all responsibility for your package once it arrives in your country. This includes actually being delivered to your location. We’re sorry, but if the package never gets delivered it is still your responsibility and you are agreeing not to contest any Credit Card charges relating to your package. We will have proof that it arrived in your country and will keep a hard copy for our records as backup.

Enjoydokha.com reserves the right to cancel, hold, or decline any order we deem suspect without notification.

Enjoydokha.com will not be held responsible for any foreign fees incurred and said fees will be the sole responsibility of the purchaser. These fees could include, but are not limited to, duties, import fees, excise taxes, etc. In addition any packages confiscated, destroyed, or held by customs are also the responsibility of the customer.

Any package returned to us by the customers local Customs due to non-entry into their country will be refunded to the purchaser, less shipping. A 10% restocking fee will be imposed.

If any international order paid via Credit Card is contested by the customer we will forward a copy of this policy directly to the Credit Card Company along with a copy of the invoice where the customer indicated they agreed to this policy.

We will mark every international package with the exact contents.

By placing an international order, you are agreeing to abide by these terms and conditions.

If you are having trouble placing an international order, please e-mail us at [email protected] and one of the Enjoy Dokha Team will help you to complete your order.

Thank you for your support.

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