Shipping & Delivery Policy

Shipping Delivery Policy

Shipping and delivery terms with Enjoy Dokha USA.

Updated April 8th @ 13.52

Due to the Corona Virus, we have slightly changed our shipping time frames.  Delivery is normally 1 – 2 days but can take 3 working days.   Many airports around the world have closed causing delays and because flights are limited the cost of shipping has increased considerably – our cheaper alternative shipping options were not available to us any more.  Sorry for any inconvenience caused. 

USA Domestic Orders

All USA domestic next day orders are sent with DHL Couriers, after dispatch a text and/or email will be sent to you with a tracking number and delivery information.  If you have selected a slower delivery service, your order will be sent with local courier and delivered  6-8 working days.  If you select next day delivery, please make sure you order before 12 midday Monday to Thursday otherwise your order will arrive the next working day which could be Tuesday / Wednesday if you placed an order over the weekend.

The rates are now as follows;

$16 for 1-3 working day delivery with DHL Express
$9.99 for 6-8 working day delivery with local courier

International Orders

Enjoy Dokha welcomes international orders, we have an excellent reputation of fast and efficient deliveries with DHL couriers. To place an international order, please order online through the Enjoy Dokha website and select the correct shipping options. You can leave any further instructions for us in the customer comments box at the check out. You will be sent through tracking information directly from DHL once your parcel has left us and in transit to you either by SMS or email.  Shipping fees are not refundable under any circumstance.

UPDATED SHIPPING PRICES with DHL 

The rates are now as follows;

$25 for 1-3 working day delivery to CANADA
$20 for 2-4 working day delivery to US VIRGIN & OUTLYING ISLANDS
$30 for 1-3 Working day to EUROPE
$30 for 2-4 Working day to REST OF WORLD

If you provide us with an improper address or if you request the package to be delivered to another address (other than the one you originally provided us with) and our shipping company charges us, your account could be charged up to an additional £10.00.

UPDATED SHIPPING PRICES with local courier

The rates are now as follows;

$9.99 for 6 – 8 working day to CANADA
$12 for 7-10 working day to EUROPE
$12 for 7-10 working day to REST OF WORLD

 

International terms and conditions

By ordering internationally, the customer acknowledges and agrees to the following policies.  Once your Credit Card company has been charged and the package has been shipped the following applies: Every order we ship is thoroughly checked by our staff before it is packed. However, once a package leaves the UK with an international destination we can no longer be held responsible if something happens to it, and you assume all the risk(s).

You, the customer, accept all responsibility for your package once it arrives in your country. This includes actually being delivered to your location. We’re sorry, but if the package never gets delivered it is still your responsibility and you are agreeing not to contest any Credit Card charges relating to your package. We will have proof that it arrived in your country and will keep a hard copy for our records as backup.

Enjoy Dokha reserves the right to cancel, hold, or decline any order we deem suspect without notification.

Enjoy Dokha will not be held responsible for any foreign fees incurred and said fees will be the sole responsibility of the purchaser. These fees could include, but are not limited to, duties, import fees, excise taxes, etc. In addition any packages confiscated, destroyed, or held by customs are also the responsibility of the customer.

Any package returned to us by the customers local Customs due to non-entry into their country will be refunded to the purchaser, less shipping. A 10% restocking fee will be imposed.

If any international order paid via Credit Card is contested by the customer we will forward a copy of this policy directly to the Credit Card Company along with a copy of the invoice where the customer indicated they agreed to this policy.

We will mark every international package with the exact contents.

By placing an international order, you are agreeing to abide by these terms and conditions.

If you are having trouble placing an international order, please e-mail us at [email protected] and one of the Enjoy Dokha Team will help you to complete your order.