Enjoy Dokha

Shipping & Delivery Policy with Enjoy Dokha

Only Monday to Friday are working business days – we do not ship or deliver on Saturday or Sunday unless you specifically choose a Saturday delivery when you place your order on Friday. If you select next working day on Friday before 3pm GMT, it will arrive on Monday.  All orders placed after the 3pm GMT cut-off on a Friday will be processed on the next working day Monday, and delivered according to whichever shipping option you have chosen.

Shipping in the UK

All UK next working day orders are posted via DPD Couriers. After dispatch a text and/or email will be sent to you with a tracking number and delivery information. If you have selected a slower delivery service, your order will be sent with Royal Mail and delivered 2-4 business days from the day it has been posted. If you select next working day delivery, please make sure you order before 3pm Monday to Thursday, otherwise your order will arrive the next working day which could be Monday / Tuesday if you placed an order over the weekend.

The rates are now as follows;

£6.50 for next working day delivery with DPD couriers
£4.75 for 2-4 working day delivery with Royal Mail Tracked 48

Shipping in Ireland

All Express Ireland orders are posted with either FedEx or DHL Couriers – if you have a preference as to which courier you would like us to use, please tell us in the customer comments box at the bottom of the checkout.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3pm GMT Monday – Friday will be sent out that day, if you order after this time, your order will be sent out the next working day.  Express European (Republic of Ireland) orders are normally delivered within 1-3 working days, depending on whether your parcel is being shipped to a city or further afield. Please make sure you order before 3pm Monday – Thursday for a speedy service.  If you place your order on a Friday after the 3pm cut-off, your parcel will be processed and dispatched on the next business day Monday.  If you place an order over the weekend, i.e., Friday evening/Saturday or Sunday your parcel will be processed and dispatched on the next business day Monday.

The rates are now as follows:

£15 for FedEx or DHL Couriers (often next working day – not guaranteed)

Please be aware that courier charges are subject to change, without prior notice…

Shipping in Europe

(Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland)

All Express European orders are posted with either FedEx or DHL Couriers – if you have a preference as to which courier you would prefer us to use on your behalf, please tell us in the customer comments box at the bottom of the checkout.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3pm GMT Monday – Friday will be sent out that day, if you order after the 3pm cut-off on Friday, Saturday or Sunday, your order will be processed and dispatched the next working day Monday.  Express European orders are normally delivered in 1-3 working days.

All Economy European orders are posted with DPD couriers.  If this option is available, it will show in the shipping options at the checkout.  We aim for your order to be delivered in 3-5 working days from the day it has been posted.

The rates are now as follows:

£20.00 for European Express shipping with FedEx or DHL Couriers 1-3 working day delivery
£14.00 for European Economy shipping with DPD couriers 4-7 working day delivery, depending whether being delivered to a major City or further afield.

Please be aware that courier charges are subject to change, without prior notice…

Shipping in the USA

All Express USA orders are posted with either FedEx or DHL Couriers – if you have a preference as to which courier you would like us to use on your behalf, please tell us in the customer comments box at the bottom of the checkout.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3pm GMT Monday – Friday will be sent out that day.  If you order after 3pm GMT on Friday afternoon, Saturday or Sunday, your order will be processed and dispatched the next working day Monday. Express USA orders are normally delivered within 1-3 working days.

All Economy USA orders are posted with a courier and aim to be delivered within 3-5 working days from the day it has been posted.  Please make sure you order before 3pm Monday to Friday for speedy delivery.  If you place your order after the 3pm GMT cut-off on Friday, Saturday or Sunday your order will be processed and dispatched the next working day Monday and take 3-5 working days…

The rates are now as follows:

$16.00 for USA Express shipping with FedEx or DHL Couriers 1-3 working days delivery
$7.00 for USA Economy shipping 3-5 working day delivery, depending whether being delivered to a major City or further afield

Please be aware that courier charges are subject to change, without prior notice…

Shipping in Canada

All Express Canada orders are posted with either FedEx or DHL Couriers – if you have a preference as to which courier you would like us to use on your behalf, please tell us in the customer comments box at the bottom of the checkout page.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3pm GMT Monday – Friday will be sent out that day, if you order after 3pm GMT on Friday, Saturday or Sunday, your order will be processed and dispatched the next working day Monday. Express Canada orders are normally delivered in 1-4 working days, depending whether being delivered to a major City or further afield..  Whilst we do everything we can to get your parcel through Canadian customs quickly and cheaply, on occasion your parcel may be stopped for checks and duties and taxes charged.  Any Customs duties liable to be paid to the Canadian Government are the responsibility of the customer and not Enjoy Dokha.

The rates are now as follows:

$18.00 for Canada Express shipping with FedEx or DHL Couriers 1-4 working days
$12.00 for Canada Economy shipping 3-6 working days

Please be aware that courier charges are subject to change, without prior notice…

Shipping in New Zealand

New Zealand now requires a tobacco permit.  Do not worry, it is super easy and only takes a few minutes.  Please click here to see the details to apply so we can get your order sent without delay! Just zap us a copy which we can attach to your order – Permits usually last for ONE year from date of issuance.

All Express New Zealand orders are posted with FedEx or DHL Couriers.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3pm GMT Monday – Friday will be sent out that day, if you order after the 3pm GMT cut-off time on Friday, Saturday or Sunday, your order will be processed and dispatched the next working day Monday. Express New Zealand orders are delivered just as fast as our Couriers can get your parcel to you!  Whilst we do everything we can to get your parcel through New Zealand Customs quickly and cheaply, on occasion your parcel may be stopped for checks and duties/taxes charged.  Any Customs duties liable to be paid to the New Zealand Government are the responsibility of the customer and not Enjoy Dokha.

The rates are now as follows:

£25.00 for New Zealand Express shipping with FedEx or DHL Couriers

Please be aware that courier charges are subject to change, without prior notice…

Shipping in Australia

Australia now requires a tobacco permit.  Do not worry, it is super easy and only takes a few minutes.  Please click here to see the details to apply so we can get your order sent without delay! Just zap us a copy which we can attach to your order – Permits usually last for ONE year from date of issuance.

All Express Australian orders are posted with FedEx or DHL Couriers.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3pm GMT Monday – Friday will be sent out that day, if you  order after the 3pm GMT cut-off time on Friday, Saturday or Sunday, your order will be processed and dispatched the next working day Monday. Express Australian orders are delivered just as fast as our Couriers can get your parcel to you!  Whilst we do everything we can to get your parcel through Australian Customs quickly and cheaply, on occasion your parcel may be stopped for checks and duties/taxes charged.  Any Customs duties liable to be paid to the Australian Government are the responsibility of the customer and not Enjoy Dokha.

The rates are now as follows:

£25.00 for Australia Express shipping with DHL Couriers

Please be aware that courier charges are subject to change, without prior notice…

Shipping in Turkey

All Express Turkey orders are posted with TNT Couriers. TNT is the only courier we have found to be able to successfully and reliably deliver to Turkey. It is not the most cost effective option, but the only option that will get Dokha to you reliably.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3pm GMT Monday – Friday will be sent out that day, if you order after this time, your order will be sent out the next working day. Express Turkey orders are delivered just as fast as our Couriers can get your parcel to you!  Whilst we do everything we can to get your parcel through Turkish customs quickly and cheaply, on occasion your parcel may be stopped for checks and duties and taxes charged.  These duties/taxes are charged by the Turkish Government, not Enjoy Dokha.

The rates are now as follows:

£25.00 for Turkey Express shipping only with TNT Couriers

Please be aware that courier charges are subject to change, without prior notice…

Shipping EVERYWHERE ELSE not mentioned above

All Express Courier orders are posted with either FedEx or DHL Couriers.  After dispatch, a text and/or email will be sent to you with a tracking number and delivery information.  Orders that come in before 3pm GMT Monday – Friday will be sent out that day, if you order after this time, your order will be sent out the next working day. Express shipments are normally delivered within in seven working days, depending whether being delivered to a major City or further afield..   Whilst we do everything we can to get your parcel through customs quickly and cheaply, on occasion your parcel may be stopped for checks and duties and taxes charged.  These duties/taxes are charged by your countries Government, not Enjoy Dokha.

The rates are now as follows:

£25.00 for Worldwide Express shipping only with FedEx / DHL Couriers

Please be aware that courier charges are subject to change, without prior notice…

Address Corrections

If you provide us with incorrect address details, or if you request the package to be delivered to another address (other than the one you originally provided us with) and our shipping company charges us, your account could be charged up to an additional £10.00.

International Delivery – terms and conditions

By ordering Dokha internationally, the customer acknowledges and agrees to the following policies. Once your Credit Card company has been charged and the parcel has been shipped the following applies: Every order we ship is thoroughly checked and photographed by our staff before it is dispatched. Once a parcel leaves the UK to an international destination, verified by a tracking number, we can no longer be held responsible if something happens to it – the customer assumes all the risk(s).

The customer, accepts responsibility for their parcel once it arrives in their country, including delivery to their shipping location. If the parcel never gets delivered, for whatever reason, it is still your responsibility and you agree not to contest any Credit Card charges relating to your parcel. We will have proof that it arrived in your country and will keep a hard copy for our records as backup.

Enjoydokha.com reserves the right to cancel, hold, or decline any order we deem suspect without notification.

Enjoydokha.com will not be held responsible for any foreign fees incurred and said fees will be the sole responsibility of the purchaser. These fees could include, but are not limited to, duties, import fees, excise taxes, etc. In addition any packages confiscated, destroyed, or held by customs is also the responsibility of the customer.

Any parcel returned to us by the customer’s local Customs due to non-entry into their country will be refunded to the purchaser, less the cost of shipping. A 10% restocking and administration fee will be imposed.

If any international order paid via Credit Card is contested by the customer we will forward a copy of this policy directly to the Credit Card Company along with a copy of the invoice where the customer indicated they agreed to this policy.

We will mark every international package with the exact contents.

By placing an international order, you are agreeing to abide by our Shipping & Delivery Policy, as outlined above.

If you are having trouble placing an international order, please e-mail us at [email protected] and one of the Enjoy Dokha Team will help you to complete your order.

Thank you for your support – the Enjoy Dokha team….

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