Returns & Refund Policy

Terms for Dokha Buzz guarantee

Enjoy Dokha USA guarantee your buzz every time.  If you do not get buzzed from our fresh Dokha tobacco we will send you a new blend for free.   To qualify for a free new Dokha blend to be sent to you, we require a video of you smoking the blend to see that it does not give you a buzz.  The time should be morning, before 12pm and you should take at least two tokes.  One free extra blend per customer. All rights reserved.

Returns & Refund Policy

Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have already been passed to the couriers for shipping and they have initiated the process of shipping them. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those products that the Enjoy Dokha marketing team has obtained on special occasions like Christmas, Diwali, Valentines Day etc – These are limited occasion offers and therefore cancellations are not possible.

Enjoy Dokha USA does replace products if the customer establishes that the quality of product delivered is not good. In case of receipt of damaged or defective consumer items, please report the same on our ‘Contact Us’ page. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 10 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to our notice within 10 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision, any complaints should be reported through the ‘Contact Us’ Page and we will try to resolve your complaint as soon as possible.

When you buy our products/services, your purchase is covered by our 10-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a product refund. We sell products that we use ourselves every day and have many satisfied customers worldwide, our support is second to none. To request a refund, simply contact us with your purchase details within ten (10) days of your purchase. Please include your order number (sent to you via email after ordering) and tell us why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our products and quality of service. We will request you to return your products back to us by post and should receive the products in a reasonable condition (not empty or damaged and in original packaging). Postal refunds and product refunds will be processed within 2 days of proof your products have been sent back to us / been received by us.

If your returns or refund claim causes suspicion or doubt for any reason, Enjoy Dokha reserves the right to have time (up to 10 working days) to investigate and make a decision whether to accept or reject a return or refund claim.  This clause over rides all others if invoked.

Enjoy Dokha will refer any fraudulent transactions to the relevant authorities and we will push for prosecution.

 

www.enjoydokha.com Web Site (the “Site”) is an online information service provided by www.enjoydokha.com (“Enjoy Dokha USA “), subject to your compliance with the terms and conditions set forth below. PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE. Www.enjoydokha.com MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.

Please take a moment to read our Business Terms and Conditions. Thank you.

By agreeing to our terms and conditions you are confirming that you are over 18 when purchasing tobacco and tobacco related products. Making a false declaration is against the law.

Copyright, Licenses and Idea Submissions.
The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are www.enjoydokha.com, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to www.enjoydokha.com a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to www.enjoydokha.com by all means and in any media now known or hereafter developed. You also grant to www.enjoydokha.com the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against Www.enjoydokha.com for any alleged or actual infringement or misappropriation of any proprietary right in your communications to www.enjoydokha.com.

TRADEMARKS.
Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of Www.enjoydokha.com. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

Use of the Site.
You understand that, except for information, products or services clearly identified as being supplied by www.enjoydokha.com, Www.enjoydokha.com does not operate, control or endorse any information, products or services on the Internet in any way. Except for Www.enjoydokha.com- identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with www.enjoydokha.com . You also understand that Www.enjoydokha.com cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. www.enjoydokha.com PROVIDES THE SITE AND RELATED INFORMATION “AS IS” AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NON INFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND www.enjoydokha.com SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY. www.enjoydokha.com DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED.
YOU UNDERSTAND FURTHER THAT THE PURE NATURE OF THE INTERNET CONTAINS UNEDITED MATERIALS SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. YOUR ACCESS TO SUCH MATERIALS IS AT YOUR RISK. www.enjoydokha.com HAS NO CONTROL OVER AND ACCEPTS NO RESPONSIBILITY WHATSOEVER FOR SUCH MATERIALS.
LIMITATION OF LIABILITY.

IN NO EVENT WILL www.enjoydokha.com BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF www.enjoydokha.com OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, www.enjoydokha.com LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

www.enjoydokha.com makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-Www.enjoydokha.com web site, please understand that it is independent from Www.enjoydokha.com, and that www.enjoydokha.com has no control over the content on that web site. In addition, a link to a www.enjoydokha.com web site does not mean that www.enjoydokha.com endorses or accepts any responsibility for the content, or the use, of such web site.

Indemnification.
You agree to indemnify, defend and hold harmless www.enjoydokha.com, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

Third Party Rights.
The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of www.enjoydokha.com and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

5.Term; Termination.
This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 2 (Use of the Service), 3 (Indemnification), 4 (Third Party Rights) and 6 (Miscellaneous) shall survive any termination of this Agreement.

6.Miscellaneous.
This Agreement shall all be governed and construed in accordance with the laws of The United States applicable to agreements made and to be performed in The United States. You agree that any legal action or proceeding between www.enjoydokha.com and you for any purpose concerning this Agreement or the parties’ obligations here under shall be brought exclusively in a federal or state court of competent jurisdiction sitting in The United States. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. www.enjoydokha.com’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. Www.enjoydokha.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

International Shipping

www.enjoydokha.com welcomes all International orders.  To place an international order, please order online through the Enjoy Dokha USA website and select the correct shipping options.  You can leave any further instructions for us in the customer comments box at the check out. By ordering internationally, the customer acknowledges and agrees to the following policies.  Once your Credit Card company has been charged and the package has been shipped the following applies: Every order we ship is thoroughly checked by our staff before it is packed. However, once a package leaves the US with an international destination we can no longer be held responsible if something happens to it, and you assume all the risk(s).You, the customer, accept all responsibility for your package once it arrives in your country. This includes actually being delivered to your location. We’re sorry, but if the package never gets delivered it is still your responsibility and you are agreeing not to contest any Credit Card charges relating to your package. We will have proof that it arrived in your country and will keep a hard copy for our records as backup.Www.enjoydokha.com reserves the right to cancel, hold, or decline any order we deem suspect without notification. www.enjoydokha.com will not be held responsible for any foreign fees incurred and said fees will be the sole responsibility of the purchaser. These fees could include, but are not limited to, duties, import fees, excise taxes, etc. In addition any packages confiscated, destroyed, or held by customs are also the responsibility of the customer. Any package returned to us by the customers local Customs due to non-entry into their country will be refunded to the purchaser, less shipping. A 10% restocking fee will be imposed. If any international order paid via Credit Card is contested by the customer we will forward a copy of this policy directly to the Credit Card Company along with a copy of the invoice where the customer indicated they agreed to this policy. We will mark every international package with the exact contents. By placing an international order, you are agreeing to abide by these policies.

Terms of use

Anyone purchasing products from Enjoy Dokha USA whether that be on their website or through an associated retailer on their store locator acknowledges the dangers of smoking and smoking Dokha tobaccos with Medwakh pipes and filters. They also acknowledge the bad health implications with smoking and smoking Dokha with Medwakh pipes and filters.  Enjoy Dokha USA will not be responsible for any illness and or harm that is caused from using their products.  Use Enjoy Dokha USA products at your own risk.

Any rights not expressly granted herein are reserved.

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