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Covid-19 Latest update – We are open!
We have added a Covid-19 status bar to the top of our website which will let you know how we are operating and what service to expect over the coming weeks. For more in-depth information, please see below:
Last Update: November 9th 2020 at 15:00 PM
As we operate as an online business, we will continue to work as usual with same day dispatch if ordered by 3pm Monday to Friday. Any orders placed after 3pm Friday will be sent out on the following Monday.
Covid-19 General Information
Maintaining our high quality service whilst ensuring the safety of our employees and family is critically important to us. Enjoy Dokha have decided to disperse our teams to work remotely where possible. As such, our usual functions (website, customer services and order fulfillment services) are mostly unaffected.
Restriction and Availability of Products
Due to Covid-19, many airports have closed and the majority of flights that carry cargo have been grounded. As a result the price of cargo flights to the UK has significantly increased. Because of this, we have temporarily increased the price of all of our 250ml products by a small amount. You will still get a discount ordering this, but just not as much. We are very sorry for this inconvenience but hope you understand that we are doing everything we can to maintain a full service at this difficult time. All individual bottle prices are staying the same.
Any 15 bottles product has been temporarily suspended.
We have increased our Customer Services capacity to respond to the increased volume of enquiries, however, you may experience a small delay in receiving a reply. Our tips for getting in touch are:
Where possible, avoid calling and place orders online
Send any non-urgent queries to us via Email [email protected]
In each country, we will attempt delivery where possible and return to you if they are unable to gain access.
Delivery across USA & Canada
We are trying to send as many orders as possible out the same day they were made so they can be delivered to you as soon as possible. PLEASE however understand that despite the delivery time frames you select at the checkout, due to COVID-19, many airports are closed and flights limited which can cause delays in your delivery. If there is a delay it would normally only be 1 or 2 days. This is understandably out of our control and as such unfortunately not valid for a shipping refund. If you are concerned about paying for a faster delivery and it potentially being delayed, please select the slower delivery and we will do our best to get it to you as fast as we can.
It is important however to note that currently 98% of deliveries are being made on time.
It’s possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. These are shown on our Service Updates page; to view click on the links above.
We will keep this page up to date with information which may impact your order with us.
We wish that you, your friends and family stay safe and healthy during this challenging time,
The Enjoy Dokha team